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Our client, a growing robotics and automation company located in Wilmington, MA, is seeking a Customer Service Administrator/Warranty Administrator for a hybrid role (3 days in office, 2 remote). The position offers $30/hour, Monday to Friday from 8:00 am to 4:30 pm, with a 6+ month duration and potential for temp-to-hire. This role involves managing customer inquiries, warranty claims, and spare parts distribution within a fast-paced environment. Qualified and interested candidates are encouraged to apply today for immediate consideration.
Key Responsibilities:
* Manage warranty claims from initiation to resolution, verifying eligibility and coordinating repairs or replacements
* Process customer orders, returns, and exchanges related to warranties and spare parts
* Interact with customers to resolve complaints and provide product/service information
* Collaborate with supply chain and logistics teams to ensure timely delivery and inventory management
* Maintain accurate records and reports related to warranties and customer service activities
* Assist in developing policies and participate in training on warranty and supply chain processes
Candidate Qualifications:
* Experience in warranty claims processing and customer service administration preferred
* Strong verbal and written communication skills with attention to detail
* Proficiency in Microsoft Office and customer service/CRM software
* Ability to multitask, prioritize, and work both independently and in a team environment
* Associate’s or Bachelor’s degree in business administration, supply chain management, or related field preferred
* Positive attitude with a commitment to exceptional customer service
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