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Our client, a leading global real estate firm, is seeking a Learning & Development Manager to join its New York City team. This role will lead hospitality-focused training and development initiatives across the U.S. property management portfolio, including designing and delivering programs, coaching teams, and measuring program effectiveness. The ideal candidate has a strong learning and development background within luxury hospitality, with experience creating customer service training and supporting operational teams. If this sounds like you, please apply to learn more!
- Bachelor’s degree, required.
- 5+ years of learning and development experience, required.
- Learning and development experience within hospitality, specifically within a luxury hotel environment, required.
- Experience designing and delivering hospitality and customer service training programs, required.
- Experience facilitating training, coaching employees, and supporting hospitality-focused development initiatives, required.
- Experience tracking training KPIs, program effectiveness, and learning outcomes, required.
- Ability to travel approximately 30-40% throughout the U.S., required.
The salary for this role is $95K-$125K.
Compensation is commensurate with experience.
HR1480827NYC_1794591760