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The Commercial Data Management and Operations role will be a hands-on, core member of our biopharmaceutical client’s commercial data management team. They will serve as a data SME, guiding the organization on how to leverage data, while assuring data quality, data accuracy, and availability for the stakeholders to help drive key decisions for the growth of the business and the needs of the patients we serve. This hybrid role requires one day on site per week for collaboration!
Core Responsibilities:
- Supervise and improve data stewardship processes, including oversight of data change requests (DCRs) managed by service providers
- Oversee master data management (MDM) for healthcare professionals (HCPs) and organizations (HCOs) within the CDW
- Oversee day-to-day operations of commercial data warehouse (CDW), troubleshooting and escalating issues as appropriate assuring follow-up and resolution
- Oversee ingestion and validation of IDN and specialty pharmacy data from 50+ vendors, ensuring completeness and accuracy
- Design, assemble, optimize, and maintain data marts to support advanced reporting and analytics requirements within the Tableau environment, driving efficiency and scalability
- Support and, as delegated, lead integration and design of new commercial data acquisitions and enhancements to the CDW structure and daily processes
- Identify and implement process improvements and quality measures, including enhancements to exception management and data validation
- Manage third-party agreement (TPA) contracts, ensuring vendors have compliant access to CDW data
- Develop and maintain comprehensive CDW documentation from both technical and business perspectives
- Participate in the commercial data management sprint process, supporting the AD through coordination and/or execution of user acceptance testing (UAT) and assisting with stakeholder communications
Qualifications
- 5+ years of experience in commercial data management, data warehousing, Master Data Management (MDM), or business intelligence, preferably within the pharmaceutical, biotechnology, or healthcare industry
- Proven experience designing, building, and optimizing data marts and data warehouses
- Strong understanding of master data management (MDM), data stewardship, and data governance, and data quality best practices
- Proficiency with SQL and relational database concepts; experience with cloud-based data platforms (e.g., AWS, Snowflake, Azure) a plus
- Experience with R and/or Python for data analysis is a plus
- Demonstrated experience in process implementation and management
- Experience with third-party syndicated data assets (e.g., IQVIA, Symphony, Komodo) and/or other secondary sources such as specialty pharmacy, specialty distributor, copay, and lab data
- Experience integrating data from disparate sources such as Hub/Patient Services, Specialty Pharmacy, Specialty Distributor, 3rd Party Logistics Provider, Pharmaceutical and Medical Claims data, and Diagnostic Testing Data
- Experience managing projects involving cross-functional teams
- Oncology or Rare Disease Experience Preferred
- Familiarity with IDN Specialty Pharmacy data and validation processes a plus
- Experience using BI tools such as Tableau is a plus
- Bachelor’s degree in Computer Science, Information Systems, Data Science, Engineering, Mathematics, Business Analytics, or a related field required
- Equivalent combination of education and relevant experience will be considered.
