Product Counsel

3 hours ago

Beacon Hill’s client, a digital payments platform, is seeking a Product Counsel to support their team.

Experience: 5+ years with the following qualifications

Juris Doctor (J.D.) degree and active membership in at least one state bar
Significant experience dealing with consumer protection issues
Expertise in financial services consumer protection and business laws, including KYC/KYB/CIP, Regulation Z, Regulation E, UDAAP, and UDAP
Experience advising on disputes, fraud, account restrictions, complaints, and related consumer protection matters
Familiarity with consumer privacy laws and regulations, including GLBA, CCPA/CPRA, and similar U.S. state privacy laws
Familiarity with AI governance frameworks and the evolving AI regulatory landscape
Excellent drafting skills
Experience advising online marketplaces, ecommerce platforms, and/or marketing and rewards programs is preferred
Experience with payments issues (e.g., NACHA, Visa rules, money transmission laws) and complaints is a plus

Soft Skills:

Excellent active listening and practical communication skills
Ability to translate legal advice into actionable guidance for product and business teams
Strong writing skills, including drafting clear and practical legal advice
Ability to quickly adapt in an evolving regulatory and business environment
Sound business judgment and creative problem-solving skills
Proactive approach to client support
Familiarity and comfort with technology, including Slack, Google Suite, and AI tools
Familiarity advising on disputes, payments, fraud, and related regulatory issues in the technology space

Responsibilities:

Provide legal review and analysis on account restrictions, closures, and account status issues, with a focus on consumer protection, fraud/scam matters, and KYC/KYB/CIP requirements
Advise the Neighborhoods team and other product teams on product development and launches
Partner with product managers, engineers, designers, and cross-functional stakeholders to provide legal guidance
Work closely with regulatory, compliance, tax, commercial counsel, accounting, and outside counsel teams
Advise on disputes, complaints, account takeovers/identity theft, consumer privacy matters, and related business issues
Advise on AI products, including AI integrations, chatbots, and agentic AI tools
Develop trusted relationships with business partners and provide practical legal guidance on product developments
Draft terms of service, transactional disclosures, legal memos, product policies, and procedural playbooks
Draft and review policies, processes, and procedures related to disputes, account restrictions, and account access/onboarding
Draft and review customer communications
Support innovative product development by identifying practical legal solutions and opportunities

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