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|
% Time Spent |
Job Duties and Responsibilities |
|
20% |
Provide IT user support using standard screens, scripts, reference guides, and procedures with completing ongoing training to deepen skillset. |
|
20% |
Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Troubleshoot and resolve technical support questions of customers in a professional manner. |
|
20% |
Images PCs, installs software, and peripheral equipment. |
|
10% |
Provides first-level network administration support (create user accounts, assists in file restores, maintain passwords, increase user space, and provide rights to some areas). |
|
10% |
Update assigned tickets with latest status and continuously communicate to necessary parties, including providing follow-up to the user on the status of the problem until resolution. |
MKE1421691JS_1752696943