Desktop Support I

We are seeking a reliable and customer‑focused Desktop Support Technician I to provide onsite Level 1 and Level 2 technical support across various county locations. This role is ideal for someone who enjoys hands‑on technical work, problem‑solving, and supporting users in dynamic environments. Candidates should be comfortable working both indoors and outdoors and occasionally in less‑than‑ideal conditions.

Key Responsibilities

• Install, configure, and maintain computer hardware, software, desktops, and laptops.
• Support Windows 11, Office 365, and a variety of departmental and enterprise applications.
• Participate in imaging, deploying, and maintaining operating systems using tools such as SCCM.
• Provide support for mobile devices, including smartphones and tablets.
• Troubleshoot hardware, software, and network issues, including wired and wireless connectivity.
• Install and support peripherals, including printers and other user devices.
• Set up and maintain point‑of‑sale systems, including credit card machines, receipt printers, cash drawers, and related software.
• Support conference room audio/visual equipment and assist with special event setups and teardowns.
• Maintain accurate inventory of equipment and ensure devices remain compliant with security standards.
• Work directly with end‑users to provide one‑on‑one support, training, and guidance.
• Use a ticketing system to manage, track, and document incidents, service requests, and resolutions.
• Identify recurring issues and suggest improvements to enhance technical operations.
• Perform other duties as assigned.

Required Qualifications

• 1-3 years of customer service experience, preferably in a technical support environment.
• 2‑year degree in an IT‑related field or progress toward a degree combined with applicable experience.
• Familiarity with Microsoft Active Directory.
• Familiarity with Microsoft SCCM imaging and deployment tools.
• Strong knowledge of Windows operating systems, Microsoft products, and general desktop support principles.
• Understanding of workstation, printer, and peripheral maintenance.
• Ability to troubleshoot smartphones and related devices.
• Strong communication skills and ability to support users with varied technical skill levels.
• Problem‑solving skills with the ability to work independently.
• Valid driver’s license and reliable transportation to support multiple sites.
• Ability to lift and transport computer equipment.

Nice-to-Have Skills

• Experience supporting point‑of‑sale systems.
• Knowledge of ITIL best practices.
• Experience working in diverse environments, including outdoor or industrial settings.
• Familiarity with Azure Active Directory and basic networking concepts.