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Summary
This is a high-impact, hands-on leadership opportunity for an experienced IT professional to own and elevate site-level technology operations within a complex, fast-paced environment. You’ll be the go-to leader ensuring critical systems stay reliable, secure, and available, while also guiding a local team and influencing enterprise-wide initiatives. The role blends operational excellence, strategic input, and stakeholder collaboration. Ideal for someone who thrives under pressure, enjoys solving real-time challenges, and wants to drive meaningful business outcomes through technology.
About the Opportunity
Join a well-established organization known for operational excellence and continuous innovation. This role sits at the intersection of business and technology, supporting a dynamic environment where uptime, responsiveness, and adaptability are critical. You’ll have visibility across leadership teams and the chance to shape how technology supports growth, efficiency, and transformation. If you’re looking for ownership, influence, and the ability to make tangible improvements, this is a compelling next step.
What You’ll Do
Operational Excellence & Reliability
Ensure core IT systems and services run smoothly and consistently in a demanding, always-on environment
- Oversee infrastructure operations including networks, systems, and on-site technologies
- Drive fast, structured response to incidents and prioritize restoration of critical services
- Identify trends and implement improvements to prevent recurring issues
Team Leadership & Vendor Coordination
Lead and guide a local IT team while managing external partners
- Foster a collaborative, accountable team culture focused on service quality
- Coordinate vendors and service providers to meet performance expectations
- Support team development and establish clear priorities aligned to business goals
Service Delivery & User Experience
Act as a key technology partner to the business
- Ensure employees have reliable tools, devices, and collaboration technologies
- Partner with stakeholders to improve service delivery and user satisfaction
- Support and enhance technologies used in production, labs, and office environments
Enterprise Alignment & Governance
Bridge site needs with broader organizational IT standards
- Support rollout and adoption of enterprise systems and initiatives
- Participate in governance processes such as security reviews, audits, and compliance efforts
- Contribute to hardware lifecycle planning, procurement decisions, and asset management
Continuous Improvement & Transformation
Drive modernization and cost optimization efforts
- Identify opportunities to improve efficiency through process or technology changes
- Support implementation of new tools, upgrades, and transformation initiatives
- Promote a mindset of innovation and continuous improvement across the site
What You Bring
- Experience leading IT operations in a complex, fast-moving environment (often within manufacturing or similar settings)
- Strong understanding of infrastructure, end-user technologies, and business-critical systems
- Proven ability to manage incidents, prioritize effectively, and stay composed under pressure
- Experience working with cross-functional teams and influencing stakeholders at various levels
- A problem-solving mindset with the ability to analyze issues and implement sustainable solutions
- Familiarity with managing vendors, budgets, and service performance
Nice to Have
- Exposure to IT service management practices or frameworks (e.g., ITIL concepts)
- Experience with continuous improvement methodologies
- Background in environments requiring high system uptime and reliability
- Certifications or training related to infrastructure, operations, or service delivery
Success in This Role Looks Like
- Systems run reliably with minimal disruption to business operations
- Incidents are handled quickly, with clear communication and lasting solutions
- Strong partnerships are built with both on-site teams and enterprise IT
- Continuous improvements lead to better performance, reduced costs, and higher satisfaction
If you’re a hands-on IT leader who enjoys owning outcomes, building relationships, and solving real-world operational challenges, this opportunity offers the platform to make a lasting impact.
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