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Summary
We’re seeking an experienced project leader to guide a large-scale enterprise technology transformation focused on the implementation, consolidation, and optimization of ServiceNow environments. This highly visible role combines strategic leadership with hands-on project execution, requiring someone who can successfully navigate complex stakeholder groups, manage large project portfolios, and drive technology initiatives from planning through delivery. If you enjoy leading cross-functional teams, influencing executive decision-making, and delivering impactful enterprise programs, this is an exciting opportunity to make a lasting impact.
About the Opportunity
This opportunity offers the chance to lead a significant enterprise platform initiative within a large, complex organization. You’ll play a central role in bringing together technology teams, business leaders, and external partners to deliver a unified ServiceNow solution that supports long-term operational goals.
Beyond project delivery, you’ll help strengthen governance practices, improve project management processes, and contribute to the evolution of enterprise technology standards. The role provides substantial visibility with senior leadership and meaningful influence across the organization.
What You’ll Do
ServiceNow Transformation Leadership
You’ll guide a major ServiceNow implementation and consolidation effort designed to streamline operations and improve platform effectiveness.
- Lead enterprise-scale ServiceNow implementation, migration, and consolidation initiatives.
- Drive project execution from planning and requirements through deployment and project closure.
- Coordinate technical teams, business stakeholders, vendors, and consulting partners throughout the delivery lifecycle.
- Ensure project outcomes align with operational and business objectives.
Program Delivery & Governance
You’ll provide structure and leadership for complex initiatives while maintaining accountability for project success.
- Oversee project scope, schedule, budget, resource planning, risks, and dependencies.
- Develop project roadmaps, work breakdown structures, forecasts, and delivery plans.
- Create executive dashboards, governance materials, and status reporting.
- Facilitate steering committee meetings and support leadership decision-making.
Stakeholder Engagement & Change Enablement
Success in this role requires strong communication and collaboration across diverse audiences.
- Build trusted relationships with executives, business leaders, and technology teams.
- Manage escalations, remove obstacles, and drive issue resolution.
- Support adoption of project management standards, tools, and processes.
- Help teams navigate organizational change associated with enterprise platform initiatives.
Continuous Improvement
You’ll contribute to strengthening project delivery capabilities across the organization.
- Enhance PMO standards, governance frameworks, and delivery methodologies.
- Identify opportunities for process improvement and operational efficiency.
- Support mentoring, training, and knowledge sharing across project teams.
What You Bring
- Experience leading large-scale technology projects or enterprise programs.
- Strong background delivering ServiceNow implementations, migrations, upgrades, or platform consolidation initiatives.
- Ability to manage multiple project workstreams while balancing scope, budget, schedule, risk, and quality objectives.
- Experience working with executive stakeholders and presenting in governance or steering committee settings.
- Strong communication, facilitation, and leadership skills.
- Familiarity with project planning, estimation, and work breakdown structure development.
- Experience coordinating internal teams, consulting partners, and third-party vendors.
- Proficiency with enterprise project management and collaboration tools, including Microsoft Project and related technologies.
- PMP certification or comparable project management credentials are highly valued.
Nice to Have
- Healthcare technology or regulated-industry project experience.
- Previous ownership of ServiceNow transformation programs within large organizations.
- PMO leadership, governance, or project portfolio management experience.
- Exposure to organizational change management practices.
- Experience mentoring project managers, coordinators, or business analysts.
- Knowledge of project portfolio planning and resource management platforms.
Why This Opportunity Stands Out
- Lead a high-profile enterprise ServiceNow transformation initiative.
- Work directly with executive leadership and key organizational stakeholders.
- Influence project governance, delivery standards, and operational best practices.
- Drive meaningful change within a complex technology environment.
- Own a program with significant business visibility and long-term organizational impact.
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