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We’re looking for a highly motivated IT Senior Support Technician with strong expertise in Microsoft device management and exceptional interpersonal skills. This is an onsite position in Dodgeville, WI, ideal for a proactive professional who thrives in fast-paced environments and delivers outstanding technical and user support.
Role Overview
You’ll be responsible for:
- Providing Level 2-3 support for desktops and mobile devices using both remote and onsite solutions.
- Configuring, managing, and troubleshooting Microsoft technologies:
- Azure AD / Entra ID
- Microsoft Intune
- Windows 11 Pro/Enterprise
- Handling hardware setup, repair, and lifecycle tasks for:
- Windows/Mac laptops and desktops
- Mobile devices, printers, scanners, VoIP phones, conferencing gear
- Delivering expert assistance with Microsoft 365 apps.
- Maintaining accurate records in ITSM platforms.
- Managing asset inventory and ensuring compliance with organizational standards.
- Collaborating with users at all levels to ensure clear communication and positive engagement.
- Identifying opportunities to improve processes and user experience.
Required Skills & Experience
- 5+ years in help desk or deskside support roles.
- Strong proficiency in Microsoft ecosystem (Azure/Entra, Intune, O365).
- Solid troubleshooting skills for Windows 11 and MacOS.
- Familiarity with enterprise-scale device management and networking fundamentals.
- Experience with remote support tools.
- Ability to work independently, prioritize tasks, and adapt to changing environments.
- Excellent interpersonal and communication skills.
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