To Apply for this Job Click Here
Low Demand Program Support Specialist (Veterans Services)
Location: Boston, MA (Onsite – 24/7 Residential Program)
Organization Type: Nonprofit human services organization serving Veterans experiencing homelessness
Position Overview
The Low Demand Program Support Specialist works within a 24/7, low‑threshold residential program supporting Veterans experiencing homelessness who may also have mental health or substance use disorders. This role provides safety oversight, crisis intervention, and direct support using harm reduction, trauma‑informed, and person‑centered approaches, while collaborating closely with internal teams and community partners.
Requirements
- Associate’s Degree required (Bachelor’s Degree preferred)
- 3-5 years of experience working with individuals with mental illness, substance use disorders, or other vulnerable populations
- Demonstrated knowledge of Harm Reduction, Motivational Interviewing, Trauma‑Informed, and Person‑Centered Care
- Proven skills in crisis intervention and de‑escalation
Job Duties
- Provide direct support within a 24/7, low‑threshold residential program serving Veterans
- Maintain program safety by responding to and de‑escalating crisis situations as needed
- Utilize harm reduction and trauma‑informed approaches when engaging with program participants
- Communicate and document relevant shift information, incidents, and follow‑up actions
- Collaborate closely with operations staff and internal program teams to ensure continuity of care
- Assist participants by connecting them to referrals and resources to meet immediate needs
- Provide coverage or oversight across low‑threshold programs as needed to ensure staffing continuity
Additional Information
- Schedule: Saturday & Sunday, 7:00 AM – 3:00 PM
- Position Type: Contract to Hire
- Pay Rate: $24/hour
NHC-1452069_1776192602