Part Time Telephonic RN

Telephonic Registered Nurse – Inbound Calls

Location: Remote, Eastern Time Zone (Michigan Licensed)
Organization Type: Healthcare / Care Management Organization
Position Type: Part-Time, Ongoing Contract

This role supports patients following hospital or emergency department discharge through focused, single-encounter telephonic assessments. The RN will handle inbound patient calls, complete medication reconciliation and post-discharge assessments, address immediate clinical questions, and document information needed to close quality care gaps.

Requirements

• Active Registered Nurse (RN) license in Michigan
• 3-5 years of nursing experience, with bedside or direct clinical experience highly preferred.
• Prior inbound call center experience with strong patient-facing telephone and customer service skills.
• Strong technical skills and ability to multitask in a fast-paced environment; Epic or Cerner EMR experience preferred.

Job Duties

• Receive inbound warm transfers from patients following hospital or emergency department discharge and provide appropriate RN support.
• Conduct telephonic medication reconciliation (MRP) and 7-day post-ED follow-up assessments (FMC) to support HEDIS care gap requirements.
• Review post-discharge medication orders, clarify dosing schedules, address potential medication interactions, and confirm patient understanding.
• Assess patient symptoms and provide appropriate clinical clarification during the call.
• Accurately document assessments and required quality data within the patient’s medical record.
• Resolve immediate post-discharge clinical questions within a high-volume, technology-driven call queue.
• Provide focused, episode-based nursing support without responsibility for ongoing care plans or outpatient referral management.

Additional Information

• Schedule: Part-time, 24 guaranteed hours per week, with potential for up to 8 additional hours.
• Primary Hours: Monday-Wednesday, 10:00 AM-6:00 PM ET, with potential to transition to 11:00 AM-7:00 PM ET.
• Additional Coverage: Flexibility to provide Thursday/Friday coverage as needed.
• Location: Remote; candidates must be located within the Eastern Time Zone.
• Equipment: Candidates must have their own computer system capable of accessing required platforms through VPN.
• Contract: Ongoing.
• Pay: Up to $38/hour.