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IT Infrastructure Project Manager – IT Operations (NOC) / ITIL
Looking for Project Managers with strong IT Operations, ITIL, NOC, Command Center, and Incident Management backgrounds. Traditional Infrastructure Project Managers whose experience is limited to network installations, cloud migrations, or data center builds may not be the strongest fit.
The emphasis is on IT service operations and operational transitions, rather than hands-on infrastructure engineering.
Must-Have Qualifications
- 5-7 years of Technical Project Management experience, preferably within IT Infrastructure, Technology Operations, NOC, Command Center, or Service Desk environments.
- Strong knowledge of ITIL processes, particularly Incident, Problem, and Change Management.
- Proven experience managing IT operations projects, service transitions, and multiple concurrent initiatives.
- Hands-on experience with ServiceNow, Jira, Jira Service Management, or comparable ITSM platforms.
- Experience coordinating major incident response activities, escalations, operational handoffs, and Post-Incident Reviews (PIRs).
- Strong understanding of IT service delivery, operational governance, and service reliability.
- Excellent stakeholder management, executive-level communication, reporting, and presentation skills.
- Experience with Agile and Waterfall project management methodologies.
- Ability to work independently, manage competing priorities, and coordinate cross-functional technical teams and vendors.
- Bachelor’s degree or equivalent professional experience.
Key Responsibilities
- Lead IT operations transition initiatives, including project planning, requirements gathering, scope definition, resource coordination, and execution.
- Manage multiple infrastructure and IT operations projects, ensuring timely delivery and alignment with business objectives.
- Oversee ITIL-based initiatives to improve Incident, Problem, and Change Management processes.
- Coordinate with NOC, Service Desk, Incident Management, and infrastructure teams to maintain operational continuity.
- Support major incident management activities, escalation processes, root cause analysis, and Post-Incident Reviews.
- Track project milestones, deliverables, dependencies, risks, and action items.
- Prepare and present executive-level project status reports, operational updates, and risk assessments.
- Identify process inefficiencies, recommend improvements, and coordinate remediation efforts.
- Maintain project documentation and ensure smooth operational handoffs.
Preferred Qualifications
- Experience with international or multi-region IT operations transitions.
- Background in enterprise Technology Operations or Incident Management.
- Experience with Power BI or similar reporting and dashboard tools.
- PMP, ITIL Foundation, or Certified Scrum Master (CSM) certification.
Interested candidates may submit their resumes online or call at 310-906-4780 for further information regarding the position.
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