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NOTE: This is a 100% remote role. Candidates will be working on PST hours.
Senior Process Analyst (Operations / Validation / Governance)
Overview
Execution-focused Senior Process Analyst responsible for running and governing validation workflows, ensuring SLA adherence, audit readiness, and continuous process improvement within a structured, compliance-driven environment.
Must Haves
- 5+ years of experience in operations, process execution, workflow management, or service delivery
- Strong experience working in case-based / ticketing / workflow-driven environments
- Experience applying SOPs, policies, and decision logic to complex or ambiguous cases
- Hands-on experience with escalation handling and issue resolution
- Strong documentation skills with focus on audit-ready, defensible outputs
- Experience tracking and managing SLAs, backlog, and turnaround time
- Ability to work independently in a structured, high-accountability environment
Nice to Have
- Experience in validation, compliance, governance, audit, or IAM workflows
- Experience with operational reporting, dashboards, and metrics
- Familiarity with enterprise workflow / case management tools (ServiceNow, Jira, etc.)
- Exposure to AI-assisted workflows or decision-support tools
Responsibilities
- Lead day-to-day execution of validation workflows across assigned queues
- Apply defined criteria, SOPs, and decision frameworks to evaluate submissions
- Handle escalations, exceptions, and ambiguous cases with clear resolution paths
- Ensure all outputs are accurately documented and audit-ready
- Monitor workflow performance, SLAs, backlog, and recurring issue trends
- Support reporting, service reviews, and governance discussions with stakeholders
- Identify process gaps and inefficiencies, and drive continuous improvements
- Support onboarding, training, and calibration of team members
Interested candidates may submit their resumes online or call at 310-906-4780 for further information regarding the position.
NS-PAC-NS_1777660988