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Senior Platform/Application Support Engineer
NOTE: Looking for candidates with production application support + SQL + Windows Server + networking + vendor management experience.
Overview
Seeking a Senior Platform Engineer to provide advanced troubleshooting, production support, and operational ownership for critical enterprise technology platforms. This role will serve as a technical escalation point, partnering with vendors, infrastructure teams, networking, security, and business stakeholders to resolve complex issues and improve platform stability and reliability.
Must-Haves
- 7+ years of advanced production/platform troubleshooting experience, including root cause analysis and complex incident resolution.
- Strong SQL experience with the ability to write queries and work with relational databases, preferably Microsoft SQL Server and/or Oracle.
- Solid working knowledge of Windows Server environments.
- Strong understanding of networking fundamentals, including data flows, connectivity, firewalls, ports, and troubleshooting.
- Experience supporting vendor-based/third-party enterprise applications and coordinating technical issues with external vendors.
- Experience with incident, problem, and change management
- Strong communication skills with the ability to work across business, infrastructure, security, networking, and vendor teams.
- Ability to participate in an on-call rotation, including after-hours support when required.
Nice-to-Haves
- Experience supporting cloud environments such as AWS, Azure, or Google Cloud PlatformAWS EC2 exposure is a plus.
- Experience with ServiceNow or similar ITSM platforms.
- Familiarity with CI/CD pipelines and deployment practices.
- Experience supporting highly regulated or operationally complex environments.
- Industry experience in areas such as transportation, logistics, healthcare, risk management, marine operations, or maintenance systems.
- Experience with applications such as AMOS, SeaCare, Crunchtime, or MXP.
Key Responsibilities
- Troubleshoot complex application, infrastructure, database, and connectivity issues and drive them through resolution.
- Serve as a technical escalation point for production incidents and vendor-supported platforms.
- Triage incidents, identify ownership, and coordinate with the appropriate technical teams.
- Perform day-to-day operational support to maintain platform availability, stability, and performance.
- Support testing and validation for software, infrastructure, and service-layer upgrades and releases.
- Partner with security and vendors to implement required security controls and remediation.
- Develop and implement automation and operational tools to improve platform administration and reliability.
- Participate in incident, problem, change, and release management activities.
- Support infrastructure upgrades, platform enhancements, and technology roadmap initiatives.
- Maintain technical and operational system documentation.
Interested candidates may submit their resumes online or call at 310-906-4780 for further information regarding the position.
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