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Desktop Support Technician
Location: Onsite – Downtown Madison, WI
Type: Contract
Duration: Through end of year (with potential extension)
Overview
We are seeking a Desktop Support Technician to provide hands-on support for end users in a fast-paced environment. This role is heavily focused on onsite support and requires a strong customer-service mindset, as you will be responsible for troubleshooting hardware and software issues, supporting end users at a service desk, and deploying and maintaining endpoint devices.
Due to the nature of the work, this position requires full-time onsite presence. The technician will regularly assist users in person, perform desk-side support, and locate, deploy, recover, and troubleshoot laptops and other IT assets across multiple locations.
Responsibilities
* Provide desktop, laptop, and peripheral support for end users
* Diagnose and resolve hardware, software, operating system, and connectivity issues
* Perform device imaging, deployment, configuration, and replacement activities
* Support account-related issues, password resets, and access requests
* Maintain accurate asset inventory and equipment tracking
* Deliver desk-side and walk-up support through an IT service desk environment
* Escalate complex issues to appropriate technical teams as needed
* Document incidents, requests, and resolutions within a ticketing system
Required Qualifications
* Experience providing desktop support in a corporate or enterprise environment
* Strong troubleshooting skills across hardware, software, and operating systems
* Experience supporting Windows-based environments
* Excellent customer service and communication skills
* Ability to prioritize and manage multiple support requests simultaneously
* Comfortable working independently in a fully onsite environment
Preferred Skills
* Experience with device deployment, imaging, and hardware refresh initiatives
* Familiarity with Active Directory, Microsoft 365, and endpoint management tools
* Experience using IT service management or ticketing platforms
* Knowledge of networking fundamentals, including Wi-Fi and VPN troubleshooting
Top Skills
* Desktop and laptop support
* Hardware and software troubleshooting
* Windows operating systems
* Customer service and end-user support
* Asset management and device deployment
* Microsoft 365 support
Note: This is a fully onsite position and requires daily in-person support for end users and IT equipment. Candidates should be comfortable working onsite full time and providing face-to-face technical support.
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