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Beacon Hill is looking for a Helpdesk Representative! In this role, you will work the IT support desk and support our client’s customers with a variety of IT issues.
* 1-3 years technical support experience in a computer-related area
* Knowledge of commonly used concepts, practices, and procedures in the related field
* Working knowledge of related ITIL standards or best practices
* Intermediate knowledge of infrastructure support components
- Standard desktop, tools & utilities
- Server operating systems, tools & utilities
- IT networks and voice services
- IT security and Disaster recovery
- Process control and monitoring
- Call Center technologies
Top Skills:
* Bachelor’s degree and previous/relevant experience
* Ready to hit the ground running and can be a self-starter
* Desire for continual learning and for skills other than just working the desk
* Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions
*** Must be able to follow a hybrid schedule in Cranberry Township, PA; local candidates only.
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