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Location: Cherry Hill, NJ (Fully on site)
Duration: 6+ month contract with strong potential to extend
Benefits: https://bhsg.com/useful-links#employee-benefits
Responsibilities:
- This individual will be responsible for providing advanced technical assistance to end-users, focusing on troubleshooting and resolving issues related to Windows operating systems.
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Provide advanced technical support for Windows-based operating systems.
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Remotely access and troubleshoot customer computers to resolve hardware, software, and network issues.
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Act as a point of escalation for complex technical issues that cannot be resolved by Level 1 support.
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Document issues, troubleshooting steps, and solutions in a clear and detailed manner in the ticketing system.
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Work with customers to understand their issues and provide prompt, clear, and effective solutions.
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Handle a high volume of support tickets and ensure timely resolution of customer issues.
Required:
- 3+ years of experience.
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Proficient with Windows OS.
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Familiarity with remote desktop tools such as TeamViewer, AnyDesk, or RDP (Remote Desktop Protocol).
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Strong understanding of networking concepts, Active Directory, and basic server environments.
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Ability to troubleshoot hardware, software, and networking issues effectively.
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Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk).
T1411689-PHI_1743087396