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Location: Philadelphia – Hybrid 2 days on site per week
Duration: Ongoing long term contract
Benefits: https://bhsg.com/useful-links#employee-benefits
Rate: 55-65/hr
As a UX Researcher, you will play a pivotal role in shaping our product development by conducting user-centered research and driving data-informed decisions. You’ll collaborate with cross-functional teams to create research strategies, execute research studies, and help steer product design and strategy based on solid insights.
Responsibilities:
Research Strategy Development:
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Collaborate with design and product leadership to develop comprehensive research strategies.
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Work alongside the ResearchOps team to proactively plan and organize participant recruitment for studies.
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Choose the right research methods to address specific goals and project scopes.
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Provide guidance to designers in research methodology as needed.
Lead & Conduct Research:
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Guide and implement evidence-based research strategies, representing UX Research in cross-functional teams.
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Lead user-centered research initiatives, inspiring the team to drive continuous product improvements and innovations.
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Set an iterative pace for research, conducting studies each sprint cycle to ensure ongoing insights.
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Leverage data to challenge assumptions, assess risks, and drive informed decisions.
Customer-Centric Focus:
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Collect and evaluate user needs, developing a deep understanding of customer use cases.
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Analyze market segments and competitor offerings in collaboration with partner teams.
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Work with product and design teams to integrate user insights into product strategies.
Required Skills & Experience:
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5+ years of experience in UX research.
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Strong knowledge of both qualitative and quantitative research methods, such as JTBD, usability testing, concept testing, and data mining.
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Proven ability to work collaboratively within multidisciplinary teams.
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Experience presenting research findings to executive-level stakeholders and influencing business strategy.
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A portfolio showcasing case studies demonstrating your impact on web applications, AI, APIs, or similar areas.
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Basic understanding of technical feasibility and constraints.
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Experience working in an agile environment, with familiarity in tools such as Jira.
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Ability to conduct end-to-end research studies at an agile pace, delivering insights within 2-3 weeks.
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Well-versed in discovery-oriented research methods like contextual inquiry, secondary research, and Jobs-to-be-Done.
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Ability to rapidly synthesize both qualitative and quantitative data to generate actionable insights.
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