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Location: Hybrid King of Prussia – 2 days/week on site
Duration: 2+ month contract
Rate: 25/hr W2
We are seeking an IT Service Desk Analyst to join our team and provide high-quality support in a fast-paced, high-volume environment. The ideal candidate has strong technical troubleshooting skills, experience supporting end-users via phone and email, and proven expertise in using Intune for device and application management.
Key Responsibilities:
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Provide support to end-users via phone, email, and ticketing system.
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Handle a high volume of service requests and incidents efficiently while maintaining excellent customer service.
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Troubleshoot and resolve issues related to:
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Laptop/desktop hardware and software
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Network connectivity
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Password resets and account access
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Microsoft 365 applications and services
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Utilize Intune for device management, application deployment, compliance monitoring, and troubleshooting.
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Document all support requests, incidents, and resolutions in the ticketing system.
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Escalate issues to higher-level support teams as needed.
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Ensure timely resolution of issues while meeting established SLAs.
Qualifications:
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3+ years of IT service desk or technical support experience.
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Hands-on experience with Microsoft Intune for device and application management.
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Strong knowledge of Windows OS, Microsoft 365, and standard productivity tools.
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Familiarity with common IT service management (ITSM) ticketing systems.
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Excellent troubleshooting, communication, and customer service skills.
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Ability to thrive in a high-volume, fast-paced support environment.
T1432987-PHI_1759265950