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We are seeking an IT Helpdesk Support Technician to provide responsive, customer-focused technical support to end users. The ideal candidate will be comfortable handling a high volume of tickets, troubleshooting a variety of hardware and software issues, and communicating effectively with users via phone, remote session, and in person.
Responsibilities
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Provide remote and in-person technical support for end users.
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Conduct screen shares and remote sessions to diagnose and resolve issues.
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Handle incoming and outgoing support calls in a professional manner.
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Perform basic triage and repair work on hardware, printers, and applications.
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Run system updates and ensure devices are properly maintained.
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Support technology and assist with setup and troubleshooting as needed.
Required Qualifications
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6+ months of Helpdesk experience, or equivalent through college IT support or internship experience.
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Strong customer service and communication skills.
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Familiarity with remote support tools and ticketing systems.
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Basic understanding of Windows and common applications.
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Ability to troubleshoot printer, network, and software issues.
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Reliable, organized, and able to manage multiple tasks in a fast-paced environment.
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