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Seeking an entry-level IT Support Technician to provide in-person, front-line technical assistance to employees. This role focuses on resolving hardware, software, and network issues. The ideal candidate has prior internship experience in IT support, familiarity with ticketing systems, and a customer-first mindset.
Responsibilities:
- Serve as the first point of contact for all technical issues.
- Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals.
- Assist with password resets, user account provisioning, and software installations.
- Log, track, and update all issues in the ticketing system, ensuring timely resolution and proper documentation.
- Escalate unresolved or complex problems to higher-level support as needed.
- Maintain a professional, customer-focused approach to ensure a positive support experience.
- Support IT team with equipment setup, imaging, and inventory management.
Qualifications:
- Previous IT internship or hands-on experience providing technical support.
- Familiarity with a ticketing system (e.g., ServiceNow, Jira, Zendesk, Freshservice).
- Basic understanding of Windows and macOS environments, networking fundamentals, and Microsoft 365.
- Strong troubleshooting, communication, and time management skills.
T1434594-PHI_1761675848