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The Desktop Support Specialist provides hands-on technical support for both Mac and Windows environments, ensuring reliable device performance, smooth user experience, and timely issue resolution. This role supports end users across hardware, software, networking, and account-related issues in a fast-paced environment.
Key Responsibilities:
- Provide day-to-day technical support for Windows and macOS desktops, laptops, and peripherals.
- Diagnose and resolve software, hardware, and connectivity issues via walk-up, phone, chat, or remote tools.
- Configure, deploy, and maintain devices using management tools such as Intune, JAMF, or SCCM.
- Assist with setup and troubleshooting of user accounts, permissions, and access in Active Directory and Microsoft 365.
- Support installations, upgrades, and maintenance of applications and operating systems.
- Maintain accurate documentation of tickets, resolutions, and assets in the IT service management system.
- Collaborate with IT infrastructure and security teams to ensure compliance with company standards.
- Provide technical onboarding for new employees, including workstation setup and access provisioning.
- Participate in IT projects and contribute to process improvements and automation efforts.
Qualifications:
- 2+ years of hands-on desktop support experience in mixed Windows/macOS environments.
- Excellent communication and customer service skills.
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