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We are seeking an experienced IT Support Technician for a 3-month contract in Martinsville, VA. This technician will support a Windows 11 laptop refresh project. The ideal candidate is highly self-sufficient, comfortable working independently, and experienced in managing priorities across multiple sites.
Key Responsibilities:
- Image, configure, and deploy Windows 11 laptops.
- Provide onsite technical support, troubleshooting hardware, software, and network issues during the rollout.
- Perform data migrations and ensure proper setup of user profiles, applications, and configurations.
- Handle Active Directory tasks, including user account management and device joins.
- Resolve wireless connectivity issues and verify network compatibility of new devices.
- Configure and support Android devices used in conjunction with Windows 11 laptops.
- Coordinate with end users and site contacts to schedule deployments and minimize downtime.
- Maintain accurate documentation of deployments, configurations, and inventory.
Required Skills and Experience:
- 3+ years of hands-on IT support experience, including Windows 10/11 imaging and deployment.
- Proven ability to work independently.
- Strong troubleshooting skills across hardware, software, and networking.
- Familiarity with Active Directory administration and user management.
- Experience supporting Android mobile devices.
- Excellent communication, organization, and customer service skills.
T1437313-PHI_1762524743