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The Collections Specialist is responsible for managing and collecting outstanding accounts receivable from business customers. This role works closely with Sales, Billing, and Accounting teams to resolve payment issues, reduce delinquency, and maintain positive client relationships while protecting company cash flow.
Key Responsibilities
Manage a portfolio of B2B customer accounts to ensure timely payment of invoices
Contact clients via phone and email to follow up on past-due balances
Research and resolve billing discrepancies, short payments, and disputes
Negotiate payment arrangements and monitor adherence to agreed terms
Review customer credit limits and payment trends; escalate risk as needed
Apply payments accurately and reconcile customer accounts
Maintain detailed collection notes and documentation within ERP/AR systems
Prepare aging reports and communicate collection status to management
Partner with Sales and Customer Service to resolve issues without disrupting client relationships
Assist with month-end close activities related to accounts receivable
Qualifications
2+ years of B2B collections or accounts receivable experience
Strong understanding of invoicing, payment terms, and credit policies
Excellent communication and negotiation skills
Ability to handle difficult conversations professionally
Detail-oriented with strong organizational skills
Proficiency with ERP systems (NetSuite, SAP, Oracle, QuickBooks, or similar) and Excel
Preferred Skills
Experience managing high-volume or high-dollar B2B accounts
Knowledge of credit risk evaluation and dispute resolution
Familiarity with deductions, chargebacks, and contract-based billing
Key Competencies
Relationship management
Problem solving
Time management
Financial accuracy
Professional persistence
