To Apply for this Job Click Here
Location: Philadelphia, PA (Some travel to nearby locations as needed)
The Mobile Device Support Technician is responsible for supporting, deploying, and maintaining mobile devices across the organization. This role focuses on hands-on technical support for iOS and Android devices, Mobile Device Management (MDM) platforms, and end-user mobility needs.
- Provide technical support for iOS and Android mobile devices, including smartphones and tablets
- Enroll, configure, deploy, and maintain mobile devices using an MDM platform
- Troubleshoot device, application, connectivity, and access issues both in person and remotely
- Support enterprise-wide mobile device rollouts, upgrades, and refresh initiatives
- Manage device provisioning, replacements, repairs, and decommissions
- Ensure mobile devices comply with security, compliance, and usage policies
- Assist users with mobile applications, MFA enrollment, email setup, and secure access
Required
- 1+ years of experience supporting mobile devices
- Hands-on experience with Mobile Device Management tools such as Intune, AirWatch, MobileIron, JAMF, or similar platforms
- Strong working knowledge of iOS and Android operating systems
- Experience providing in-person support
- Strong communication skills with the ability to support non-technical users
- Professional, patient, and customer-focused approach
T1447737-PHI_1771420122