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Location: Remote EST
Position Description:
-Serve as the Managed Services SOW Governance Manager Technology Production Support
-Conduct regular audits to ensure vendor adherence to operational standards, processes, and reporting requirements, address any gaps, and recommend mitigation strategies for potential contract-related risks.
-Prepare materials for governance reviews with vendors and participate in regular governance meetings, ensure any issues are addressed effectively, and ensure stakeholder compliance with governance processes.
-Manage change request process ensuring effective and timely completion of changes; monitor vendor allocation consumption and ensure accurate reporting; support preparation of amendments.
-Serve as a liaison between Technology and vendor Managed Services resources.
-Respond to internal inquiries and help resolve service related issues.
-Maintain an organized and centralized repository of governance records ensuring accuracy and accessibility.
-Identify opportunities to streamline contract management governance and operational workflows.
-Collaborate with vendors to enhance scope estimation processes.
-Thrive in a fast-paced, structured environment at the intersection of IT, operations, and vendor management
-Manage Network and Email Groups; ensure compliance with security and governance standards and support optimal vendor resource alignment.
Required Skills:
-5+ years of production support experience or related support role in technology.
-Familiarity with Managed Services operating models within an Information Technology Production Support healthcare organization.
-3+ years of experience in contract administration or related role, including understanding terms of the Statement of Work and articulating contract terms in a manner that is easily understood.
-Experience drafting and reviewing contract documents to ensure all necessary clauses and details are included and unambiguous.
-3+ years of data analysis and reporting.
-2+ years experience validating compliance with contract terms and operational processes.
-2+ years experience with process auditing, documentation, and coordination.
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