Business Process Analyst – Dynamics 365 CRM

• Serve as a liaison between business stakeholders and technical teams to ensure business requirements are accurately translated into Dynamics 365 CRM solutions
• Conduct current‑state (as‑is) and future‑state (to‑be) process analysis for sales, service, marketing, or operations workflows
• Facilitate workshops and stakeholder interviews to gather, document, and validate functional requirements
• Develop functional specifications, business process flows, user stories, and acceptance criteria
• Configure and support Dynamics 365 CRM functionality, including entities, forms, views, workflows, business rules, and security roles
• Ensure CRM solutions align with business process standards, data governance, and compliance requirements
• Support system testing activities, including functional testing, UAT planning, execution, and defect triage
• Partner with change management and training teams to support user adoption and process alignment
• Provide post‑implementation support and assist with process optimization and enhancement initiatives
• Document business processes, functional designs, and operational procedures

Required Qualifications

• 3+ years of experience as a Business Process Analyst or Functional Business Analyst
• Hands‑on functional experience with Microsoft Dynamics 365 CRM
• Strong experience analyzing and documenting end‑to‑end business processes
• Proven ability to translate business requirements into functional CRM solutions
• Experience supporting CRM implementations, enhancements, or migrations
• Strong understanding of CRM concepts, including data models, workflows, and security
• Experience supporting UAT, validating business requirements, and managing functional defects
• Strong communication skills with the ability to work effectively with business and technical stakeholders
• Experience creating process flows, functional documentation, and user stories