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Location: Remote EST
Our Greater Philadelphia area client is looking for an Healthcare Production Support Lead. Step into a role where your leadership, technical depth, and healthcare impact truly matter-own critical clinical systems, guide a high‑performing global team, and be the person who keeps mission‑essential data flowing when it counts most, for an organization that is leading the Payer space (Population Health Management, Medicaid/Medicare).
Position Description:
- Monitoring and hands-on coding most of the day to ensure the issues are working well.
- 60% Production Support/Monitoring
- 40% Development in .Net and SSIS as needed
- Oversee production stability, high‑priority workflows, and time‑sensitive operations, including early‑morning through evening processing and SLA‑critical activities
- Partner closely with business groups, compliance, and customer‑facing teams to understand needs, lead conversations, and drive issue resolution and system improvements
- Provide guidance to offshore production support teams responsible for clinical, PHM, and MCO application ecosystems
Required Skills:
- 7+ years experience must be able to be both technical and functional – monitoring, and also debugging code.
- 60% Production Support/Monitoring
- 40% Development in .Net and SSIS as needed
- Hands-on experience with SSIS, .NET, C# for modification to code as needed
- Production Support for incident resolution
- Understand technicalities of batch interfaces
- Excellent communication – to report up to leadership in a proper format
- 7+ years working with healthcare technology platforms
- Work with the appropriate team to make sure these issues get resolved
- Experience with data integrations, ETL pipelines, and real‑time system interactions
- Strong SQL capabilities, solid analytical thinking, and the ability to collaborate with engineering teams to diagnose and resolve technical problems
- Proven experience guiding onshore/offshore staff, communicating effectively with business stakeholders, and working within structured SDLC and Agile environments
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