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Location: Remote EST
Duration: 6+ month contract
Position Description:
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Lead and support a team of Epic HIM analysts.
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Oversee and drive multiple active HIM-related projects (not purely project management focused-hands-on SME work required).
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Manage daily ticket queue within ServiceNow, ensuring timely resolution and prioritization.
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Serve as Level 2 on-call support.
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Partner with stakeholders across the organization on HIM-related workflows and initiatives.
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Support and lead initiatives around:
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E-consent projects
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Document management and imaging workflows
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System integrations between Epic and third-party HIM tools
Required Skills:
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7+ years of relevant Epic HIM / healthcare IT experience (some flexibility)
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Must have Epic HIM Certification
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Strong expertise in Epic HIM modules, including:
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Release of Information (ROI)
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Coding workflows
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Identity management processes
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Hands-on experience with OnBase (required)
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Deep understanding of HIM workflows and system touchpoints across Epic and third-party applications (e.g., 3M coding)
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Experience leading projects and/or mentoring team members (people leadership required, but not a pure PM role. If no leadership history, a lead/senior resource that is interested in taking that next step in their career)
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Proven SME-level knowledge of HIM applications and processes
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Strong communication and stakeholder management skills
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Ability to manage support operations (ticket queue, escalations, on-call responsibilities)
T1458479-PHI_1778701949