Endpoint Support Analyst

We are seeking an experienced Endpoint Support Analyst to support endpoint deployments and provide day‑to‑day desktop support across the organization. This role will focus on Microsoft Intune and Autopilot deployments, device enrollment, and ongoing endpoint management, while also handling regular desktop support and break/fix issues. The ideal candidate has a strong Microsoft background with hands‑on experience supporting modern endpoint management solutions in a 2nd or 3rd level support capacity.

Key Duties and Responsibilities
* Support endpoint deployments using Microsoft Intune and Autopilot
* Manage device enrollment, provisioning, and lifecycle management
* Support Autopilot workflows end‑to‑end, from initial setup through user handoff
* Provide advanced desktop support and break/fix troubleshooting for Windows devices
* Support applications deployed through Company Portal, including employee self‑service installs
* Assist users with endpoint‑related issues and escalations beyond Tier 1 support
* Troubleshoot and resolve issues related to device configuration, application access, and system performance
* Collaborate with IT teams to ensure consistent, secure, and efficient endpoint management practices
* Document procedures, configurations, and support resolutions as needed

Required Skills and Experience
* 3+ years of IT support experience, with a background in 2nd or 3rd level support
* Strong knowledge of the Microsoft ecosystem
* Hands‑on experience with Microsoft Intune and Autopilot
* Solid understanding of device enrollment, provisioning, and endpoint management concepts
* Experience supporting Autopilot deployments from setup through ongoing support
* Experience providing desktop support and resolving break/fix issues
* Strong troubleshooting, communication, and customer service skills