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Our client is seeking a Conversational Experience Designer with at least 7 years of conversational UX experience as well as knowledge of the healthcare or insurance industry for a remote contract role.
Rate: 70-80/hr
Location: Remote (US)
Beacon Hill offers health dental and vision benefits to its contracted employees
Responsibilities:
- Help frame the most important user tasks to solve by contributing UX insight during early discovery
- Identify where usability, comprehension, trust, or interaction breakdowns create friction across voiceand chat experiences
Must Haves:
- Experience designing conversational experiences for AI assistants, chatbots, virtual assistants, or voiceenabled products
- Strong writing, interaction design, and systems-thinking skills
- Experience designing multi-turn dialogue, fallback behavior, and recovery patterns
- Ability to connect user insight to product direction, not just interface execution
Pluses:
- Experience with AI or LLM-powered products
- Experience designing across both chat and voice modalities
- Familiarity with regulated or high-trust environments
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