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Location: Hybrid 2 days/ week on site King of Prussia, PA
Position Description:
- Own end‑to‑end coordination of patching, reboots, and releases across 30+ systems
- Manage ITSM tickets (Ivanti/ServiceNow) and act as central point across Dev, QA, Infra, and PM teams
- Drive release readiness (checklists, validation, checkpoints) to ensure production‑ready changes
- Communicate outages, releases, and impacts; support go‑live and ensure production stability
- Build reporting, dashboards, and metrics; review requirements to catch gaps/risks and support CI/CD‑aligned releases
Required Skills:
- 3+ years experience in Release Coordination coordinating releases, deployments, or patching cycles across multiple systems
- Strong understanding of SDLC, testing environments, and release processes
- Hands-on experience with ITSM tools (Ivanti, ServiceNow, etc.)
- Ability to drive release readiness and hold teams accountable for quality and timelines
- Strong communication skills across Dev, QA, Infra, and business stakeholders
- Ability to manage multiple priorities in fast-paced environments
- Experience working with release reporting, dashboards, or metrics tracking
- Strong Excel skills (pivot tables, tracking, reporting)
- Ability to review and interpret requirements, identifying gaps or inconsistencies
- Strong troubleshooting mindset with ability to escalate and resolve issues quickly
T1464737-PHI_1782848234