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The Collections Specialist is responsible for managing and collecting outstanding accounts receivable from business and consumer customers. This role works closely with Sales, Billing, and Accounting teams to resolve payment issues, reduce delinquency, and maintain positive client relationships while protecting company cash flow.
Key Responsibilities
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Manage a portfolio of customer accounts to ensure timely payment of invoices
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Contact clients via phone and email to follow up on past-due balances
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Research and resolve billing discrepancies, short payments, and disputes
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Negotiate payment arrangements and monitor adherence to agreed terms
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Review customer credit limits and payment trends; escalate risk as needed
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Apply payments accurately and reconcile customer accounts
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Maintain detailed collection notes and documentation within ERP/AR systems
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Prepare aging reports and communicate collection status to management
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Partner with Sales and Customer Service to resolve issues without disrupting client relationships
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Assist with month-end close activities related to accounts receivable
Qualifications
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5+ years of collections or credit experience
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Strong understanding of invoicing, payment terms, and credit policies
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Excellent communication and negotiation skills
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Ability to handle difficult conversations professionally
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Detail-oriented with strong organizational skills
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Proficiency with ERP systems and Excel
Preferred Skills
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Experience managing high-volume or high-dollar accounts
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Knowledge of credit risk evaluation and dispute resolution
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Familiarity with deductions, chargebacks, and contract-based billing
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