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Duration: Ongoing Multi Year Contract
We are seeking an Enterprise Mobility Support Analyst to provide hands-on support for mobile devices across a large enterprise environment. This role will be responsible for supporting iOS and Android smartphones and tablets, assisting with a major mobility initiative, configuring and deploying devices, troubleshooting technical issues, and delivering exceptional customer service to end users. The ideal candidate will have experience supporting enterprise mobile devices, Mobile Device Management (MDM) platforms, and users in both remote and onsite environments.
Required Skills:
- Must have experience deploying mobile devices and providing mobile device product support- smartphones and tablets
- Confident ability to work independently, as the resolution point for any mobility issues that arise.
- Polished and patient customer service approach. Professionalism is extremely important in this culture.
- Sense of urgency, ability to multi-task and prioritize
- Technical support experience with mobile devices – both in-person and phone support a must
- MDM experience
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