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Location: Hybrid Malvern, PA – 2 days/week on site required
The ServiceNow Developer will join the IT Applications team and serve as the primary technical owner and developer for the ServiceNow platform. This person will be the only dedicated ServiceNow Developer, so they must be comfortable owning the platform from both a development and administration standpoint. The primary focus will be ITSM and ITAM, along with continued development around CMDB, Discovery, integrations, workflows, and automation.
This role will partner closely with the Service Desk and infrastructure teams to understand requirements, recommend solutions, and implement enhancements across the ServiceNow environment.
- Serve as the primary ServiceNow technical resource and help drive the ongoing development and maturation of the platform.
- Own hands-on ServiceNow development and administration across ITSM, ITAM, CMDB, and related functionality.
- Partner with the Service Desk and infrastructure teams to gather requirements and design, develop, and support ServiceNow solutions.
- Create and manage Service Catalogs, Record Producers, Order Guides, UI Pages, workflows, and custom applications.
- Develop Client Scripts, Business Rules, UI Policies, UI Actions, Script Includes, SLAs, Import Sets, and other platform customizations.
- Develop and maintain integrations between ServiceNow and other enterprise systems using APIs and other integration methods.
- Support and enhance CMDB and Discovery capabilities and ensure ServiceNow effectively integrates with the broader infrastructure environment.
- Troubleshoot platform issues independently and provide technical recommendations on how ServiceNow should be configured and expanded.
- Document development and configuration work for knowledge sharing and repeatability.
- Maintain custom scripts, tables, forms, integrations, and other ServiceNow configurations.
Required:
- 7+ years of ServiceNow development, implementation, maintenance, and/or administration experience.
- Strong hands-on ServiceNow development experience, particularly within ITSM and ITAM.
- Strong ServiceNow administration experience with the ability to independently own and support an environment.
- Experience serving as a Senior ServiceNow Developer, Lead Developer, Platform Owner, or primary technical ServiceNow resource is strongly preferred.
- Advanced JavaScript experience with Client Scripts, Business Rules, Script Includes, integrations, transform logic, and API-driven workflows.
- Strong knowledge of Service Catalog development, including Record Producers, Order Guides, workflows, approvals, and related functionality.
- Experience enhancing and customizing core ServiceNow applications such as Incident, Request, Change, Knowledge, Asset Management, and CMDB.
- Experience with ServiceNow CMDB and Discovery, including understanding how infrastructure assets and data are discovered and maintained within ServiceNow.
- Experience integrating ServiceNow with external enterprise systems through REST, SOAP, LDAP, APIs, or similar technologies.
- Solid general networking and infrastructure knowledge.
T1479514-PHI_1793105971