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Overview
Our client in King of Prussia is seeking a Customer Service Representative to handle customer inquiries, resolve issues, and provide support across multiple communication channels on a temp to perm basis. This role ensures customer satisfaction by delivering accurate information and timely solutions.
Key Responsibilities
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Respond to customer inquiries via phone, email, and chat
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Resolve product or service issues by clarifying concerns and determining solutions
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Document customer interactions and maintain accurate records in CRM systems
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Process orders, returns, and account updates
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Escalate complex issues to appropriate departments when necessary
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Provide feedback to management on recurring customer concerns
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Support team goals by meeting performance metrics and service standards
Qualifications
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High school diploma or equivalent; associate or bachelor’s degree preferred
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2+ years of customer service experience in a call center or office environment
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Strong communication and problem-solving skills
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Proficiency with Microsoft Office and CRM software
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Ability to manage multiple tasks and maintain professionalism under pressure
Employment Type
Full-time
T7500AH_1763996745