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Position Summary
The Human Resources Coordinator serves as the contact for routine employee HR requests and provides administrative support for onboarding, employee records, payroll and benefits inquiries, leave, offboarding, and unemployment claims. The Coordinator keeps requests organized, meets deadlines, maintains confidentiality, and follows issues through to resolution.
Key Responsibilities
- Administer employer unemployment claim correspondence: log notices and deadlines; gather and verify employment, wage, and separation records; prepare accurate responses for authorized review; and submit approved responses on time.
- Maintain confidential claim files, track determinations and appeal deadlines, and coordinate hearing documents, witnesses, and follow-up with HR leadership, Payroll, management, or counsel.
HR Administration
- HR inbox and service: Monitor the HR inbox, prioritize requests, respond within established service targets, assign or route work, and track follow-up through completion.
- Verification: Prepare verifications, reference responses, and employee letters using verified records and approved templates.
- Onboarding: assist with collecting documents and clearances; coordinate start dates, orientation, required training, and onboarding checklists.
- Leave and attendance: Track PTO, sick time, leave, and return-to-work requests; maintain records and coordinate required approvals and operational handoffs.
- Systems and records: Assist with HR/payroll account access and self-service; maintain accurate personnel files, employee updates, and document acknowledgments; fulfill authorized records requests.
- Offboarding: Process resignation paperwork and coordinate separation records, equipment returns, access changes, and final-pay information with the appropriate teams.
- Employee concerns: Route assignment requests to Operations; promptly escalate complaints, sensitive concerns, and urgent matters to designated leadership.
- Process improvement: Maintain forms, templates, request logs, and basic workload reports; identify recurring issues and improvements to employee self-service.
Qualifications
- HR or administrative experience; experience with unemployment claims is required.
- Strong organization, written communication, customer service, attention to detail, and discretion.
- Ability to use email, spreadsheets, and HR/payroll systems (iSolve, Bamboo) while managing multiple deadlines.
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