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Beacon Hill is looking for an SRE – Digital Operations (Digital Commerce, SAP Hybris, GraphQL Services) to support one of our clients. In this senior-level role, you will ensure the reliability, performance, and operational excellence of large-scale digital commerce platforms, with a focus on SAP Hybris and GraphQL/RESTful services. You will lead incident response, root‑cause analysis, and monitoring efforts while supporting production environments across web, mobile, and customer‑facing applications. The position requires strong SRE experience, deep knowledge of observability tools such as Splunk and Dynatrace, AWS cloud exposure, and the ability to collaborate closely with engineering teams to enhance system stability and performance. You will also analyze Voice of Customer feedback, work within CI/CD environments, and remain open to learning new AI tools and emerging technologies. A background in software engineering, SAP Hybris, Java, or GraphQL is highly valuable, and certifications in SRE or related operations disciplines are a plus. This role is ideal for someone with a strong technical foundation, a proactive mindset, and a willingness to continuously learn and adapt.
Required Skills:
12-14 years of experience in Site Reliability Engineering or Digital Operations
Strong SRE background
Hands-on experience supporting SAP Hybris
Proficiency with GraphQL services or strong understanding of RESTful services
Experience supporting digital applications (web, mobile, customer‑facing platforms)
Cloud exposure, specifically AWS
Strong observability and monitoring experience (e.g., Splunk, Dynatrace)
Ability to perform incident response, root‑cause analysis, and production support
Understanding of CI/CD pipelines (no need to build, but must understand workflows)
Ability to analyze VOC (Voice of Customer) feedback and translate into operational insights
Strong communication skills and ability to partner with engineering teams
Openness to learning new AI tools and evolving technologies
Positive attitude, adaptability, and willingness to learn-valued more than tool‑by‑tool expertise
Desired Skills:
SRE or operations‑related certifications
Experience with SAP Hybris Administration Console (HAC)
Background in software engineering
Experience optimizing digital commerce platforms
Familiarity with automation and observability best practices
Experience supporting GraphQL‑based APIs at scale
Exposure to digital commerce ecosystems (web, mobile, customer interaction flows)
Experience working in environments focused on reliability, performance, and operational excellence
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