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Required Skills:
3 + years’ experience working in a Tier 3 helpdesk or IT support environment
Experience working in a Windows 7 / 10 environment
Experience utilizing a ticketing system
Experience utilizing Active Directory
Ability to troubleshoot/problem solve issues over the phone
Experience troubleshooting LAN issues (IP Addresses, Gateway, and Subnetting)
Excellent customer service skills
Able to learn/pick up new technologies quickly
Desired Skills:
Basic network administration experience
Associates / Bachelor’s Degree in Information Technology or related field of study
Description of Role/Responsibilities: Beacon Hill Technologies is seeking a Tier 3 IT Support Lead to support end users in a Windows environment while helping ensure support processes and procedures are consistently followed across the team. This role requires experience troubleshooting technical issues through a ticketing system, working with Active Directory, resolving LAN connectivity issues, and providing support over the phone. The ideal candidate has strong customer service skills, can quickly learn new technologies, and has experience in a senior help desk or IT support environment. Previous exposure to basic network administration and an IT-related degree are preferred, along with the ability to lead team members and reinforce operational standards.
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