To Apply for this Job Click Here
Required Skills:
At least two years experience as a helpdesk technician
Go getter personality & relatability is very important because they are a small privately owned organization.
2+ year experience using Freshdesk ticketing system or another ticketing system
2+ year experience troubleshooting Windows
Proven experience as a Helpdesk Technician, IT Support Specialist, or similar role, ideally within a corporate or enterprise environment.
Hands-on experience troubleshooting and resolving technical issues related to hardware, software, and networking.
Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
Detail-oriented with strong organizational and time management abilities.
Ability to work independently and as part of a team.
Desired Skills:
O365 Certifications
Experience working with Mac devices
Description of Role/Responsibilities/Project: Beacon Hill Technologies is seeking a skilled Level 1 helpdesk technician for our client. The Helpdesk Technician will serve as the first point of contact for employees and clients experiencing technical issues with hardware, software, and network systems. The role involves diagnosing and troubleshooting problems, providing technical support through various channels (phone, email, or chat), and ensuring the timely resolution of IT issues. The successful candidate will possess excellent communication skills, technical expertise, and the ability to manage multiple priorities in a fast-paced environment.
TFTL1403300-MR_1753193146