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Required Skills:
3+ years of technical and application support experience, ideally in a “Jack of all Trades” capacity
Extensive Windows device troubleshooting experience
Experience troubleshooting a variety of software applications
Experience partnering with Technicians to ensure conversion occurs successfully
Experience documenting issues within a ticketing system
Desired Skills:
Retail industry experience, troubleshooting store technology or POS issues
Bomgar Remote Console exposure
IT certifications such as the A+ or Net+ are desired
Description of Role/Responsibilities:
We are seeking IT Professionals who enjoy troubleshooting escalated Windows device issues. This project will be a mixture of technical troubleshooting, acting as a liaison to Technicians while they are converting a store to a new POS system and ensuring checklist items are complete. There will be several different groups involved in these store conversions so the selected individual must have excellent communication both verbally and through chats.
