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Overview:
We are seeking a hands-on, self-sufficient Support Administrator to provide Tier 2 and Tier 3 support for a small, growing team of approximately 125 employees across two office locations. This is a broad-scope role that covers everything from end-user support to server and network administration, offering exposure to a wide range of IT infrastructure responsibilities in a predominantly Microsoft-based environment.
Key Responsibilities:
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Serve as the primary in-house resource for Tier 2/3 technical support and systems administration.
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Manage and maintain Windows Server 2019, Active Directory (AD), DHCP, and DNS.
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Administer and support Hyper-V virtualization, including clustering and VM backups (Veeam).
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Perform day-to-day tasks such as password resets, account provisioning, minor AD updates, etc.
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Troubleshoot and resolve issues across a range of systems and applications, including end-user devices (90% Windows, limited Apple/iPad use).
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Support network infrastructure including firewalls, VPNs, and web filtering.
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Monitor and maintain backup systems and assist with disaster recovery planning.
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Coordinate with third-party vendors for escalated issues, upgrades, or projects.
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Assist in planning and executing minor infrastructure projects (e.g., replacing SAN storage).
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Communicate clearly and effectively with staff across all levels
Qualifications:
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3-5+ years of experience in systems administration or Tier 2/3 IT support.
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Strong knowledge of Windows Server 2019, Active Directory, DHCP, DNS, and Hyper-V.
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Experience supporting Windows 11 desktops in a professional environment.
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Familiarity with Veeam or similar VM backup solutions.
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Working knowledge of firewall configuration, VPNs, and web security tools.
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Prior exposure to clustered environments and SAN storage (even at a basic level).
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Excellent troubleshooting skills and the ability to multitask in a dynamic setting.
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Strong interpersonal skills and comfort working with end users directly.
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Experience in the architecture, construction, or engineering industry is a plus.
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