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Key Qualifications
Required Qualifications
- 5+ years of experience supporting enterprise contact center platforms within banking or financial services.
- Firsthand experience as an application owner, platform owner, or senior administrator for:
o Verint Workforce Management
o Verint Quality Management / Automated Quality Management
- Experience integrating WFM/QA platforms with cloud-based telephony, preferably:
o Amazon Connect or AWS-hosted contact center solutions.
- Strong technical foundation, including:
o API-based integrations
o Secure file transfers (SFTP)
o Data validation and reconciliation
o Basic SQL or data analysis skills
- Experience working within formal change management, risk, and audit processes. [
- Excellent communication skills with the ability to engage operations leaders, technologists, and risk/compliance partners.
