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A nonprofit association in Bannockburn is seeking a Temporary Membership Coordinator to support their members during a key period of growth. This role is ideal for someone who is customer service-driven, detail-oriented, and passionate about creating positive, people-centered experiences while supporting a meaningful mission.
About the Role
As a Temporary Membership Coordinator, you will be a vital connection between the association and its members. You’ll deliver thoughtful, white-glove customer service while ensuring member records, communications, and experiences are managed accurately using Salesforce.
Key Responsibilities
- Provide high-quality, member-focused customer service via phone, email, and digital channels
- Serve as a primary point of contact for membership inquiries, requests, and account updates
- Process new memberships, renewals, upgrades, and cancellations using Salesforce
- Maintain accurate and up-to-date member records in Salesforce with strong attention to detail
- Clearly communicate membership benefits, programs, events, and policies
- Support member engagement, retention, and outreach initiatives
- Run basic Salesforce reports and assist with data cleanup or audits as needed
- Collaborate with internal teams to resolve member issues and ensure a positive member experience
- Assist with special projects, reporting, and administrative support as needed
Qualifications
- 2+ years of customer service, administrative, or membership support experience required
- Experience working with nonprofit organizations, associations, or member-based organizations preferred
- Prior experience using Salesforce for customer or membership management
- Strong commitment to service, professionalism, and member satisfaction
- Excellent written and verbal communication skills
- Highly organized with strong attention to detail
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Positive, empathetic, and solution-oriented approach
- Ability to work independently and collaboratively within a mission-driven team
