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Beacon Hill Associates is hiring a Customer Service Account Executive to support a busy customer service team during peak season. This fully onsite role focuses on order management, account support, and direct communication with established customers and internal departments.
Assignment Details
Hours: Monday-Friday, 8:00 AM – 5:00 PM
Environment: 100% onsite
Pay Rate: $23/hour
Equipment Provided: Laptop
Parking: Free, open parking
Day-to-Day Responsibilities
Account & Order Management
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Contact customers to confirm open and backordered items
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Provide updates on pricing, freight thresholds, inventory levels, and shipping timelines
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Respond to questions regarding order status, credits, and product availability
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Assist with warranty and quality-related inquiries
Administrative & Reporting Support
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Maintain and update large spreadsheets tracking orders and backorders
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Assist purchasing team with order clean-up initiatives
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Track ETAs, credits, and invoice discrepancies
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Upload and manage customer-provided spreadsheets with shipping details
Internal Coordination
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Process system cases including short shipments, overages, direct bills, and lost orders
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Collaborate with accounting regarding short-pay inquiries
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Coordinate with warehouse and shipping teams to resolve order issues
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Provide backup phone support when needed
Ideal Candidate Profile
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CSR experience required (business-to-business experience required)
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Experience managing customer accounts and order lifecycle support
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Comfortable working with spreadsheets and detailed tracking
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Strong written and verbal communication skills
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Ability to multitask and prioritize in a fast-paced environment
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Professional, team-oriented mindset
If you are seeking a structured, team-oriented customer account support opportunity, apply to Beacon Hill Associates today.
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