Customer Service Account Executive

To Apply for this Job Click Here

Beacon Hill Associates is hiring a Customer Service Account Executive to support a busy customer service team during peak season. This fully onsite role focuses on order management, account support, and direct communication with established customers and internal departments.

Assignment Details

Hours: Monday-Friday, 8:00 AM – 5:00 PM
Environment: 100% onsite
Pay Rate: $23/hour
Equipment Provided: Laptop
Parking: Free, open parking

Day-to-Day Responsibilities

Account & Order Management

• Contact customers to confirm open and backordered items

• Provide updates on pricing, freight thresholds, inventory levels, and shipping timelines

• Respond to questions regarding order status, credits, and product availability

• Assist with warranty and quality-related inquiries

Administrative & Reporting Support

• Maintain and update large spreadsheets tracking orders and backorders

• Assist purchasing team with order clean-up initiatives

• Track ETAs, credits, and invoice discrepancies

• Upload and manage customer-provided spreadsheets with shipping details

Internal Coordination

• Process system cases including short shipments, overages, direct bills, and lost orders

• Collaborate with accounting regarding short-pay inquiries

• Coordinate with warehouse and shipping teams to resolve order issues

• Provide backup phone support when needed

Ideal Candidate Profile

• CSR experience required (business-to-business experience required)

• Experience managing customer accounts and order lifecycle support

• Comfortable working with spreadsheets and detailed tracking

• Strong written and verbal communication skills

• Ability to multitask and prioritize in a fast-paced environment

• Professional, team-oriented mindset

If you are seeking a structured, team-oriented customer account support opportunity, apply to Beacon Hill Associates today.

1449085_1772204042

To Apply for this Job Click Here