Support Desk Specialist

Support Desk Specialist
Onsite IT Support role assisting with a large‑scale corporate transition. The team provides high‑volume phone support focused on user access, authentication, and basic end‑user troubleshooting in a structured help desk environment.

• Location: 100% onsite – Charlotte, NC
• Schedule: Monday-Friday, 8‑hour shifts
• Duration: Contract (May-September 2026)
• Pay: Up to $17.50/hr
• Environment: Professional, business‑casual, process‑driven

Responsibilities

• Provide phone‑based IT support for end users
• Perform identity verification prior to account actions
• Handle password resets, account unlocks, and user access changes
• Support MFA registration and credential updates
• Troubleshoot Level 1 issues (Outlook, browsers, remote access/VPN)
• Accurately document all activity in a ticketing system
• Manage an average call volume of ~35 calls per day

Candidate Requirements

• Prior Help Desk / Service Desk experience (phone support required)
• Comfortable in a high‑volume call environment
• Experience with MFA, account access, and identity verification
• Strong communication skills (verbal and written)
• Ability to follow documented procedures and workflows
• Reliable attendance and punctuality
• Team‑oriented mindset
• Willing to work fully onsite (no remote)