Support Desk Specialist
About the Role
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Support Desk Specialist
Onsite IT Support role assisting with a large‑scale corporate transition. The team provides high‑volume phone support focused on user access, authentication, and basic end‑user troubleshooting in a structured help desk environment.
- Location: 100% onsite – Charlotte, NC
- Schedule: Monday-Friday, 8‑hour shifts
- Duration: Contract (May-September 2026)
- Pay: Up to $17.50/hr
- Environment: Professional, business‑casual, process‑driven
Responsibilities
- Provide phone‑based IT support for end users
- Perform identity verification prior to account actions
- Handle password resets, account unlocks, and user access changes
- Support MFA registration and credential updates
- Troubleshoot Level 1 issues (Outlook, browsers, remote access/VPN)
- Accurately document all activity in a ticketing system
- Manage an average call volume of ~35 calls per day
Candidate Requirements
- Prior Help Desk / Service Desk experience (phone support required)
- Comfortable in a high‑volume call environment
- Experience with MFA, account access, and identity verification
- Strong communication skills (verbal and written)
- Ability to follow documented procedures and workflows
- Reliable attendance and punctuality
- Team‑oriented mindset
- Willing to work fully onsite (no remote)
1450934_1773338951
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
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