To Apply for this Job Click Here
Customer Service / Order Associate
Solon, OH
$20.00 per hour
Full-Time | Contract-to-Hire | On-Site
Job Overview
We are seeking a Customer Service / Order Associate to support a busy Service Center within a manufacturing environment. This role is ideal for someone who is detail-oriented, organized, and comfortable managing multiple tasks while providing excellent customer service.
This is a contract-to-hire opportunity with an immediate start and a streamlined hiring process.
Responsibilities
-
Receive and process incoming service materials into an ERP system
-
Manage RMA requests and repair order processing
-
Coordinate repair orders with customers and internal teams
-
Maintain accurate customer and equipment records
-
Track service activity and provide timely status updates
-
Deliver high-level customer service support
-
Ensure daily processing of incoming materials
-
Assist with reporting and departmental metrics
Qualifications
Required:
-
Previous experience in customer service or order processing
-
Strong organizational and multitasking skills
-
Proficiency in Microsoft Office (Excel, Outlook, Teams, Word)
-
Strong communication skills (written and verbal)
-
High school diploma or equivalent
Preferred:
-
Experience with ERP systems
-
Background in a manufacturing or service environment
-
Familiarity with technical equipment or tools
Work Environment
-
100% on-site position in Solon, OH
-
Business casual dress code
-
Fast-paced, team-oriented environment with frequent communication
Schedule
-
Monday – Friday
-
10:00 AM – 6:30 PM
Additional Details
-
Immediate hiring need
-
Resume review to offer process
-
Opportunity for full-time conversion with pay increase
1451334_1773753094