To Apply for this Job Click Here
Position Summary
Beacon Hill is seeking a Maintenance Service Contract Administrator to serve as the operational backbone of the Maintenance Service Agreement (MSA) lifecycle. This role owns intake, scheduling execution, customer communication, and field readiness to ensure a seamless, high‑touch service experience.
The Maintenance Service Contract Administrator acts as the central liaison between sales, account management, field technicians, and customers-coordinating schedules, managing expectations, and keeping all parties aligned. This role requires strong communication skills, calm decision‑making, and the ability to manage shifting priorities while maintaining a positive, service‑oriented approach.
Position Details
Job Type: Full-time, Contract‑to‑Perm
Pay Rate: $22 per hour
Schedule: Monday-Friday | 7:00 AM-4:00 PM (1‑hour unpaid lunch)
Work Arrangement: Onsite
Start Date: After interview
Key Responsibilities
Service Contract & Scheduling Coordination
- Receive and review Maintenance Service Agreement information from sales during weekly meetings
- Coordinate site surveys, customer forms, and service documentation
- Enter and maintain all service data within BuildOps
- Serve as the primary office contact for customers throughout the service lifecycle
Customer Communication & Experience
- Send introductory emails outlining service expectations and scheduling process
- Communicate schedule confirmations, changes, and updates proactively
- Contact customers prior to technician arrival and remain available for questions
- Follow up after service visits to confirm satisfaction and address additional needs
- Send invoices and customer satisfaction survey links upon completion
Field & Office Alignment
- Ensure all service information is accurate and available to field technicians prior to visits
- Coordinate with Account Managers and field teams to adjust schedules as priorities shift
- Manage urgent service needs while maintaining professionalism and clear communication
- Act as the central point of coordination-balancing customer needs with field capacity
Operational Oversight
- Monitor open service work and ensure timely execution and closeout
- Maintain consistent documentation and communication standards
- Support billing accuracy and service tracking
Systems & Tools
- BuildOps
- Microsoft Office (Outlook, Excel, Word)
Qualifications
- Prior experience in service coordination, dispatch, contract administration, or operations support
- Experience in HVAC, plumbing, or commercial service environments strongly preferred
- Strong customer communication skills and professional phone/email presence
- Ability to manage changing priorities and time‑sensitive requests
- Organized, detail‑oriented, and accountable
- Calm, solutions‑focused approach when handling urgent service needs
- Comfortable working closely with customers and field teams
What This Role Offers
- Stable contract‑to‑perm opportunity
- Predictable weekday schedule with no nights or weekends
- High‑ownership role with direct customer and field interaction
- Opportunity to grow with a company in expansion mode
- Hands‑on involvement in service operations and customer experience
If you enjoy coordinating service operations, communicating with customers, and keeping moving parts aligned, apply today.
1453136_1776354688